Position Overview & Specifications

The Consumer Helpline are expanding and are looking to recruit the best Customer Service Advisors to join our team based in our busy inbound contact centre in the heart of Swansea.

£10.00 Per Hour

Why work with us?

· Fortnightly Pay

· Working as part of a great team

· Robust training program

· Internal progression opportunities

· Full time permanent contracts

Your working hours

Working 37.5 hours per week on a rolling shift pattern across the opening hours of our business which are:

Monday - Thursday 9.00am - 5.30pm

Friday - 09.00am - 4.00pm

The Role

  • Answering incoming calls and making outbound calls with customers regarding their energy accounts
  • Excellent listening skills to ensure all information is recorded accurately
  • Ability to bring a strong rapport with customers
  • Proficient with using computer systems

If you have experience of working in a customer focused environment, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business then we would love to hear from you!

Job Types: Full-time, Permanent

Salary: £10.00 per hour

Benefits:

  • Company pension
  • Referral programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Swansea: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: SSS03012023