Revenues Adviser Non Household (Flexibly located within Scotland)

Together we are Trusted to Serve Scotland. Revenues Adviser Permanent & Full-Time (37 hours per week) Do you have experience with data analysis? A keen eye for detail? Experienced in providing excellent customer service, solving problems and driving real change? Are you an enthusiastic individual who wants to work for a fantastic team in a top performing organisation? If so, you are exactly what we are looking for and here at Scottish Water we have just the role for you. We’re looking for an adviser / analyst, someone who is process driven, curious about data with strong organisational and communication skills that can be applied to a wide range of challenges, someone who can:

• Analyse data from an array of sources to identify what’s relevant or not
• Document investigation findings in a clear and concise manner enabling others to easily understand and take any follow-on action
• Work to deadlines and key performance indicators
• Is a great team player; able to provide excellent customer service while managing expectations
• Effective communicator with customers and stakeholders
• A great process person with an eye for continuous improvement

Your analytical skills will help you assess data (including Market and Corporate data, Scottish Assessor Data and data from the Central Market Agency), identifying changes and agreeing outputs/actions with colleagues and customers (Licensed Providers). You and the team will manage the process right through to implementing changes into SW systems and the retail market in a way that provides the best experience for our customers. Critical to the role is being methodical being able to solve complex queries whilst not jumping to conclusions, providing strong evidence and rationale for any outputs as well as working with the wider team to validate your conclusions. As important is the confidence to ask for help or reaching out to colleagues for support when things are less than clear. An eye for data, systems and detail goes without saying as does accuracy as your actions can impact end customers’ bills. You’ll be joining a small, dynamic team who proactively manage these market changes. You’ll be working in the Wholesale area of Scottish Water but don’t worry - industry experience isn’t essential. While you will bring all your existing qualities to the role there will be no shortage of opportunities to learn new skills and capabilities, whether they be technical, water industry or market related, development is a key part of what we offer. Duties & Responsibilities:

• Managing premises data changes (i.e. property splits and merges)
• Ensuring that all Business premises who have access to Scottish

Water services are correctly set up and in charge for the services they have access to

• Providing excellent customer service
• Continuously improving our processes and services

There are some things we really need you to have in your toolkit already: Essential For this role

• Good analytical and communication skills; we don’t expect you to know the data but we do want you to ‘hit the ground running’ and be comfortable working with data.
• Experience using MS Excel to perform analysis, proficient with standard IT packages and a willingness to learn new systems

• A strong team player, with good organisational skills who can work well with others taking responsibility to meet targets and achieve common goals and a willingness to learn from others.
• Process driven, with a willingness to ask questions and test the status quo in order to find better ways of doing things.

Desirable For this role Whilst not essential, if you have been exposed to or better still have experience and capabilities in the following area’s that would be a real advantage:

• Knowledge of Microsoft Dynamics, Central Market Agency; Scottish Assessor; One Scotland Gazetteer and GIS systems
• Knowledge of Scottish Water Gap Site registration and SPID de-registration processes and an understanding of KPIs and the required performance against these measures

If this has got you interested to know more or sounds like the type of opportunity you could excel in, we would love to hear from you! The location for this role can be flexible within Scotland. The salary scale for this post is a band D (£24,741 to £35,566) (dependent on skills and experience) You can also expect:

• 38 days of holiday per year (including public holidays) with the option to buy 5 more
• Eligibility to join the defined benefit, contributory pension scheme
• Annual company bonus
• Life assurance scheme
• Paid time off for community volunteering
• Access to "SW Splash", saving you money on holidays, bills and shopping
• Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working

The closing date for applications is the 28th May 2023 Do you have any support needs? Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us here with the vacancy reference number in the subject line so we can work with you to support you throughout your application. Working at Scottish Water Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities. We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing. Next Steps Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website. For more information about this role or if you require any additional support throughout the application process please contact the recruitment team: SWRecruitment@scottishwater.co.uk As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date. Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.