Position Overview & Specifications

We are a Citizens Advice service delivering free legal advice.

This role delivers the reception service for our busy Civil Legal service that provides a range of advice services to Litigants in Person. It involves co-ordinating online triage and appointment booking system for clients accessing services from across England & Wales.

You should have customer care skills and be confident with case management systems.

Further job details are at https://www.rcjadvice.org.uk/about_us/working_for_us/

Job Types: Full-time, Permanent

Salary: £28,005.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Sick pay

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London, WC2A 2LL: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

Application deadline: 10/07/2023