Position Overview & Specifications

  • Great company culture
  • Competitive salary

About Our Client

This client is a leading provider of business to business physical, digital and virtual card payment solutions. They are looking for an Italian Speaking Customer Advisor to join their Manchester team on a 12 month basis.

Job Description

Duties of an Italian Speaking Customer Advisor will include:

  • Advise Sales of customers commercial queries
  • Investigate transaction declines & velocity queries
  • Log all queries and action on Logging Tool
  • Chargebacks, Copy Invoice Requests, Transaction Queries
  • Produce Copy Invoices on request
  • Answer phone calls with set criteria and within parameters set out by the Company
  • Updating information on CRM systems
  • Ad-hoc duties as and when required

The Successful Applicant

To be successful in this role:

  • Previous experience in similar Customer Service role
  • Excellent communication skills (written and verbal)
  • Build a powerful sense of ownership and teamwork
  • Establish and maintain co-operative and effective working relationships
  • Self-motivated, organised and can work on own initiative
  • Taking "ownership" of problems

What's on Offer

In return, our client can offer:

  • 12 month contract
  • Great work environment
  • Employee discount
  • Life insurance
  • Private medical insurance
  • Wellness programme
  • Work from home once training is completed