Customer Service Agent

Vacancy ID : 034465 Town : Merthyr Tydfil
Closing Date : 31-Mar-2023 Salary : £19,831.50
North West Home-Based Customer Service Agent £19, 831.50 Are you tired of commuting to work every single day? Are you looking for a role that offers exceptional on the job training? Marston Holdings Limited has an exciting opportunity for a Home-Based Customer Service Agent to join their team on a full time, permanent basis. As a Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that’s processing payments, agreeing a payment plan or helping them resolve a query. You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat, email and letter correspondence. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential. Person specification • Experience of handling and resolving difficult situations • Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications • Excellent phone manner
• Strong time management and organisational skills • Comfortable working alone as well as part of a team

• Ability to remain focused when working from home

What you’ll need

• A workspace with adequate lighting, heating, a secure and good strength broadband connection without interruption

• An internet connection with a minimum speed of 15MB

What's in it for you?

• Salary of £19, 831.50

• Hours: Great work life balance and only working 1 in 3 Saturdays! Monday to Friday, working shifts between 8am - 8pm, and 1 in 3 Saturdays, 8am - 4pm

• Office based

• Contract: Full time, 37.5 hours per week

• Enhanced Maternity and Paternity Package NB subject to eligibility criteria

• 25 days annual leave plus bank holidays

• Health Cash Plan

• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply…. New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change Marston Holdings Limited MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.