Account Manager

Kantar is the world’s leading data, insights and consulting company and our Profiles colleagues are the experts in helping clients connect with people. Leading the way in things like survey design, sampling, profiling, data integration and activation for programmatic campaigns, their access to 88 million research-ready respondents enables our clients to build rich profiles of their target audience and access immediately actionable data. Job Details Kantar is the world’s leading marketing data and analytics company. We have a complete, unique, and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth. At Profiles, we start with 100% quality sources, add in advanced technology, and finish with a generous helping of expertise. This is why more than 2,000 brands trust us for our decades of experience and we are proud to have:

• Proven track record for building higher quality panels and superior sampling engines
• Award-winning expertise on blending samples and managing fieldwork
• Exclusive access to proprietary tools for faster, efficient data collection
• Engaged panellists who consider us industry-leaders in their NPS and Trustpilot scores
• Patented methods for detecting and preventing fraud
• Established relationships with world-leading publishers and data suppliers

We have an exciting role for an Account Manager to join our successful commercial team! The Account Manager will be responsible for maintaining healthy and profitable relationships with a portfolio of clients to increase and/or maintain the corporate wealth of the account. The Account Manager collaborates with their clients by ensuring that they have the latest understanding of Profiles’ services and how they can help their businesses. The Profiles Division benefits from being part of the Kantar family whilst having its own strategic purpose with a focus on providing the highest quality data and agile solutions for clients. The company provides an ideal environment for ambitious and committed individuals who are keen to progress their career, offering:

• A ‘start-up’ atmosphere in which you can make a big impact and get credit for it.
• The chance to learn all aspects of the business and to influence the decision-making process.
• The opportunity to network and learn from highly experienced, senior members of our teams from across the business, globally.

What you'll do

• Develop and maintain ongoing client/account relationships
• Complete client account plans with the relevant Profiles Commercial Directors which is regularly reviewed and updated and shared with all members of the client team
• Present company credentials to the client to help ensure that all are up to date on Profiles’ products and services
• Analyse and understand the clients and their customer needs
• Provide knowledge of Profiles panel and feasibility / pricing approach to the client and their project managers/client servicing managers
• Identify gaps in client service processes (both Business Development and Client Operations) and recommend improvements.
• Train and develop the client on agreed processes and procedures for the efficient running of projects
• Work on client briefs to ensure that teams add value to the research design and that the proposals are accurately turned around within a mutually agreed timescale
• Communicate with the relevant Account Directors on the proposals
• Work to make the projects (trackers and ad hoc studies) profitable and look to ensure that external suppliers are used only when required
• Work closely with the Account Directors to ensure financial targets are met
• Work closely with clients and Profiles Commercial and Operational Directors to help improve the sales forecasting and scheduling process
• Work with clients on any joint new product development ideas and agreeing the pricing and operational approach with the relevant teams
• Provide regular commentary on the competitive environment in market

What you'll bring

• Account management experience in a similar role, within market research or SaaS environment
• Ability to successfully handle client expectations whilst maintaining this good relationship
• Experience of leading multiple projects and working in a fast-paced environment
• Ability to develop rapport with clients and maintain strong working relationships
• Ability to critically evaluate information with an open mind and bringing together others’ perspectives, ensuring solutions align to the strategic drivers
• Ability to motivate change by anticipating future stakeholder/team needs and ability to frame ideas with simplicity to support teams and clients
• Excellent communication skills, both verbal and written
• Skilled with Microsoft: Word, Excel, Outlook, PowerPoint
• Experience working in sales organisations to achieve and exceed their sales goals
• Skilled negotiator and able to negotiate or mediate discussions effectively, making concessions while accomplishing goals and protecting mutual interests
• Skilled at working proactively, with the ability to meet deadlines, possessing strong time management

Benefits include: 25 days annual leave (increasing with tenure), health cash plan, income protection, life assurance, enhanced employer pension contribution; plus award winning voluntary flexible benefits (lifestyle, health, wealth, wellbeing). Working arrangement: Hybrid (office and remote working). Join Us! At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that is out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. At Kantar, the diversity of our employees provides a richer environment for our employees and a broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics. Country United Kingdom Why join Kantar? We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.