Position Overview & Specifications

Duties and Responsibilities

  • Effective and courteous handling of customer queries and service requests via telephone and email.
  • Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system.
  • Generation and closure of scheduled work orders, on a weekly basis.
  • Updating in-house systems and external systems
  • Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis
  • Managing inbox efficiently on daily basis.
  • Constant liaison with engineers and subcontractors via phone/email.
  • Place suppliers orders using the CAFM system
  • Uploading information to the clients systems as required.
  • Updating the clients CAFM system as required in a timely manner
  • Liaison with the operations team from engineer to director level.
  • Covering other team members annual leave and sickness
  • Carry out other general administration duties as required from time to time
  • Ensure that the Company is presented in a good light at all times.
  • Follow Company administration procedures.
  • Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team
  • Attend team briefings as required.
  • Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.