Position Overview & Specifications

About the role

We are looking for a friendly and enthusiastic hotel Receptionist to join our Front of House team. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.

Responsibilities

  • Greeting guests on arrival to the hotel and making them instantly feel at ease
  • Processing check-ins and explaining key facilities within the hotel
  • Providing advice and information about local attractions, restaurants and transport options
  • Creating final bills at check-out and processing payments accurately
  • Dealing with guest complaints or issues in a timely and professional manner
  • Liaising with housekeeping staff to ensure rooms are available for check-in
  • Shifts are based on 5 of 7 days and include early morning, late evenings and weekends on a rota basis

Job Type: Full-time

Salary: From £10.00 per hour

Benefits:

  • Company events
  • Discounted or free food
  • Employee discount
  • Flexitime
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Flexitime

Supplemental pay types:

  • Tips

Work Location: One location

Reference ID: Front Office