Position Overview & Specifications

Gaucho is looking for an experienced and passionate Head Waiter/ Head Waitress to join our new opening in Cardiff!


Benefits and Training for a Gaucho Head Waiter/ Head Waitress

  • 50% off at all Gaucho and M Restaurants
  • Referral and Length of Service Bonuses
  • Incentive and reward schemes
  • Cycle to work schemes
  • RARE Benefits
  • Industry Apprenticeship Program Opportunities
  • Career Development and Training Programs
  • Training provided by the Gaucho Academy
  • Breakfast and Dinner when working
  • 28 paid annual holidays

Key Responsibilities for the Head Waiter/ Head Waitress

  • Work with the restaurant team to offer an exceptional Gaucho experience to all our guests through heightened hospitality.
  • Be the face of Gaucho and demonstrate service excellence while following the Gaucho Cycle of Service and standards.
  • Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
  • Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
  • Ensure all guest orders are received and processed professionally and accurately.
  • Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

INDFOH