Customer Operations Manager

Role: Customer Operations Manager Location: Deeside About us: Hi, we’re ERIKS - a leading Specialised Industrial Service Provider. We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team. Our mission is to make our customer’s industry work better. We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service. Which is where you come in! ABOUT THE ROLE – To maintain an ongoing relationship with selected customers and sales staff. The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

• Leadership, management, and development of team on site
• Complete ownership of the customer relationship
• Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
• Responsibility for driving the success of the site, including P&L
• Continuous Improvement initiatives relating to the stores and associated processes
• People Management and Leadership
• Problem solving
• Customer focus
• Communication
• Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
• Being both an escalation and initial point of contact for the customer
• Responding to client enquiries and requests – Non-stock, across multiple vendors.
• Ensure order expediting is up to date

Why ERIKS? By joining ERIKS, you’ll be part of something special. Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS. Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS. What are you waiting for? We can’t do it without you! Your offer: And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

• 25 days plus bank holidays annual holiday entitlement
• Contributory Pension Scheme
• Bike to Work Scheme
• Life Assurance
• Employee Assistance Programme including
  • Life, Money and Well-being support
  • Unlimited Video GP Appointments
  • 8 Mental Health Therapy sessions a year
  • 2 Medical second opinion consultations per year
• Company Sick Pay
• Group Income Protection – after a period of sickness absence
• Long service recognition
• Free unlimited access to LinkedIn Learning
• Free ERIKS Branded workwear
• Free Eye tests
• Company car