Position Overview & Specifications

We are looking for a full time Reservations Agent to join our team at Doubletree by Hilton London Elstree. Ideally, you’ll have an excellent telephone manner, the ability to multitask and prioritise key tasks, a great eye for detail, the ability to use your initiative. Your main responsibilities would include: Establish guest reservations by obtaining guest requirements, information, and proof of payment; maintaining reservations system and database. * Answering the telephone and assist guests with making their bookings. * Taking meeting room bookings. * Completing daily detailed reservations checks and actioning guest’s requests. * Producing detailed accurate functions sheets for meetings and group bookings * Taking group enquires / making group bookings * Inputting rooming lists. You will deliver excellent customer service to ensure guest satisfaction. Experience in a similar role is essential.

Job Type: Full-time

Salary: From £12.22 per hour

Benefits:

  • Company pension
  • Employee discount
  • Flexitime
  • Gym membership
  • On-site parking

Schedule:

  • 8 hour shift
  • Day shift
  • Flexitime
  • Monday to Friday

COVID-19 considerations:
All staff and customers are required to use a mask and use the hand sanitiser stations throughout the building and follow the social distancing guidelines and one way system in place within the building.

Work Location: In person

Reference ID: HIE RSA