Position Overview & Specifications

Due to business growth, we are looking to employ a dynamic Customer Service Advisor to work within a busy pallet department, the role will be via both the phone and email and will include the following duties:

  • All forms of customer communications in a timely manner to ensure complete customer satisfaction.
  • Communications with other network depots to ensure delivery performance
  • Communication with our own drivers to ensure KPI's are maintained
  • Responding to customer and depot emails and message within an agreed timeframe
  • Liaising with customers re potential late collections or other issues
  • Elements of performance reporting
  • Any other duties as required

Previous experience in a transport/logistics related arena would be an advantage but not a necessity.

Hours of work - Monday to Friday 37.5 hours per week 09.30 - 17.30 plus 1 in 8 Saturday mornings

Job Types: Full-time, Permanent

Salary: £21,500.00-£24,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Gym membership
  • On-site parking
  • Wellness programme

Schedule:

  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: In person