Position Overview & Specifications

The Patient Experience Team is part of the Corporate Nursing Division, who lead a culture of clinical excellence to enable delivery of safe, compassionate care to patients that is evidenced by good outcomes and patient feedback. We listen to the peoples voice to continuously learn and improve. We work in line with the Trust vision, values and behaviours.

We are looking for a tenacious, enthusiastic member for our dynamic team, who will work across the organisation and with relevant stakeholders. The post holder will actively promote and support our strategic aims to ensure high quality services are maintained at all times and that patients have good experience of care that is open, just and fair in its culture. We welcome applications from both Non-Clinical and Clinical colleagues.

This post supports the delivery of the Trusts Complaints policy and procedures and contributes to the wider aims of the Trust regarding Patient Experience.