Position Overview & Specifications

Key Responsibilities

Summary:

The Operations officer is responsible for the planning and coordination of resources to match the incoming demand from clients. This position


Responsibilities

  • The day to day running and planning of the Transport Department as directed.
  • Responding to all requests, incoming and outgoing correspondence by phone, text, e-mail, and letter quickly and efficiently.
  • Assisting the Operations Manager in transport planning and coach park dispatching.
  • Responding and processing bookings coming from 3rd Party Platforms, using their dashboards as well as Blands Travel internal logs.
  • Inform drivers and guides of their daily schedule, in accordance with the procedures in place.
  • Updating the operation logs.
  • Rostering and allocation of drivers and vehicles.
  • Attending training and refresher training as directed by the OM/HR/GM to ensure continued efficiency within the department.


Other duties

As reasonably directed by the OM.

Desirable Candidate

Qualifications and Skills

  • Ability to produce high quality internal reports on projects, sales, trends etc.
  • PSV license / CPC (Preferable)
  • IT literate in MSOffice applications
  • Excellent communication skills


Key attitudes and Attributes

  • Strong team player
  • Patience in dealing with customers and colleagues
  • Honesty and integrity
  • Flexibility