Position Overview & Specifications

IT Deskside Technician Salary between £36,000 - £42,000 Are you currently a 2nd Line Support Technician, with hardware and software experience and seeking a new challenging opportunity? We are currently seeking an IT Deskside Technician to be a part of our team! If you have IT service desk/customer support experience and keen to enhance your technical skills within 2nd line support, we would love to hear from you! Working as part of a team, you will be expected to assist clients by resolving their issues, over the phone, remote tools, or face to face, be a fast learner and have excellent customer service skills. Please note this role is up to 5 days in the office with working from home by arrangement. A bit about the job: As the IT Deskside Technician, you will be joining the London team supporting St Helens and Hoxton client base. You will be responsible for BAU incidents, investigation, documentation, stock handling, keeping our ticketing system correct and working with the rest of the other regions. Skills and experience we’re looking for:
  • Experience working with cloud base infrastructure office 365 and Azure (or understanding of Azure), Active Directory and Apple mobile devices. Along with the ability to think logically and investigate issues to provide a resolution
  • Work within a structured support environment with request logging software
  • Must be a good listener and able to control a situation if it becomes difficult
  • Flexible and can accommodate work which may sometimes fall outside role
  • Comfortable working with computer hardware and contacting 3rd party if device is still under warranty
What you’ll get for this role:
  • Salary between £36,000 - £42,000 (depending on location, skills, experience, and qualifications)
  • Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  • Eligibility for annual performance bonus
  • Family friendly parental and carer’s leave
  • 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for Aviva products
  • Brilliant flexible benefits including electric cars
  • Aviva Matching Share Plan and Save As You Earn scheme
  • 21 volunteering hours per year
Aviva is for everyone: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com