Position Overview & Specifications

Customer Care Adviser required for an immediate start on a temporary to permanent basis.

This is a full-time position working 39 hours Monday to Friday, based in Darlington.

The main purpose of the role is to provide a high quality service to all customers, maintaining and enhancing the current service that is offered and contributing to the overall effectiveness of the Customer Care Department.

Duties:

  • Answering calls on the inbound complaints team

  • Using Chat function to resolve queries in first instance

  • Logging any issues

  • Provide high level of customer service.

  • Administration duties associated with the role.

Knowledge, Skills and Experience

  • Previous customer service experience.

  • IT proficient with good knowledge of Microsoft packages, especially Excel.

  • Strong communication and listening skills.

  • Calm and patient.

  • Effective problem solving skills.

  • Good team player.

Working 39 hours per week. Monday to Thursday, 8:30 till 5pm, Friday 8:30am till 16:00, 30 minute break. Potentially working one Saturday on a rota basis, with a day off on a Friday.

Working one evening per week: 11:30 till 20:00.

Initial training will be at the office. Once trained you blended working is offered, working 3 days in the office one week and 2 the next and vice versa.

Job Types: Full-time, Temp to perm